RTO No 1712

Code of Practice

Wontulp-Bi-Buya College, as the Queensland Partner of Nungalinya College, is committed to the following Code of Practice as an assurance to intending trainees of quality in the provision of vocational education and training courses.

1. Educational Standards

Wontulp-Bi-Buya College will operate in accordance with the National Principles for Registration and Mutual Recognition, and will conform to legislative and regulatory requirements.

Wontulp-Bi-Buya College will adopt policies and management practices which maintain high professional standards in the marketing and delivery of its educational services, and which safeguard the educational interests and welfare of trainees.

Wontulp-Bi-Buya College will provide learning environments that are conducive to the success of trainees. Wontulp-Bi-Buya College undertakes to deliver the nominated courses, provide adequate facilities and use appropriate methods and materials.

Wontulp-Bi-Buya College will maintain close links with supporting agencies and the students’ sponsoring bodies in order to maintain the quality and relevance of the educational programs offered.

2. Marketing Strategy

Wontulp-Bi-Buya College will market its educational programs with integrity, accuracy and professionalism, avoiding vague and ambiguous statements.

3. Trainee Information

Wontulp-Bi-Buya College will provide accurate, relevant and up-to-date information to trainees prior to commencement. This will include, but not be limited to:

  • copy of the Code of Practice
  • admissions procedures and criteria
  • copy of the refund policy
  • total costs/fees to trainees
  • certification to be issued to the trainee on completion or partial completion of the course
  • competencies to be achieved by trainees
  • assessment procedures
  • arrangements for recognition of prior learning
  • grievance/appeal procedure
  • facilities and equipment
  • trainee support services

Wontulp-Bi-Buya College will provide trainees with opportunity for individual counseling/support to help them achieve the required competencies.

4. Recruitment

Wontulp-Bi-Buya College will recruit trainees at all times in an ethical and responsible manner and consistent with the requirements of the curriculum and in compliance with equal opportunity legislation.

Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on the applicant’s qualifications and proficiencies.

5. Fees and Refunds

Wontulp-Bi-Buya College charges fees for attendance at specific courses. Fees are payable on or before commencement. Costs are detailed on course application brochures. Fees paid are safeguarded in accordance with the Refund Policy.

6. Grievances/Appeals

Grievance/appeal procedures are designed to resolve differences and bring about benefits with due regard for the interest of the trainee and Wontulp-Bi-Buya College, i.e. they will be based upon conciliation or mediation rather than arbitration. Procedures are detailed in the Grievances Policy.

7. Guarantee

Wontulp-Bi-Buya College will honour all guarantees outlined in this Code of Practice.

8. International Students

Wontulp-Bi-Buya College does not offer courses to international students, but in the event that an international student is admitted, Wontulp-Bi-Buya College will be bound to the Education Services for Overseas Students (Registration of Providers Financial Regulations) Act 1991.

9. Sanctions

It is acknowledged that if the obligations of this Code or supporting regulatory requirements, where applicable, are not met, Wontulp-Bi-Buya College may have its registration as a training provider withdrawn.